Shipping policy

SHIPPING POLICY

We currently ship only within the United States.

PROCESSING TIMES

Our products are made to order. Please allow 3–5 business days for your order to be prepared before shipment. Processing time is separate from shipping time. Orders are not processed or shipped on weekends or holidays.

SHIPPING RATES AND ESTIMATED DELIVERY

Shipping charges are calculated and displayed at checkout.

Standard Shipping: $8, with free standard shipping on orders of $70 or more. Estimated delivery is 3–5 business days after processing.

Express Shipping: $15. Estimated delivery is 1–2 business days after processing.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery.

ORDER TRACKING

When your order ships, you will receive a confirmation email containing tracking information. Please allow up to 48 hours for tracking updates to appear.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered production or shipped.

LOST, DAMAGED, OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us at claudia@cloudkick3rcreations.com with your order number and photographs of the item and packaging so we can evaluate the issue and make it right.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier before contacting us.

QUESTIONS

For questions about shipping or your order, contact us at claudia@cloudkick3rcreations.com.